When people think of insurance companies, they don’t always think about kind, compassionate professionals who partner with you for better health. But, Rosemary might change that.
Rosemary Dvorachek is a wife, mother, grandmother and nurse. She leads the nurse care management team at Network Health. To help our members and community get to know a little bit more about Rosemary and care management, we recently asked her a few questions.
Q: What should Network Health members expect when receiving care management services?
RD: “Just as the seasons change, our bodies are in a constant state of change. We grow taller, digest food and can even run marathons. We are hard-working, glorious creations. But sometimes, our body takes a wrong turn. We can find ourselves, or a loved one, facing a frightening disease. Suddenly, there are appointments for radiology, blood work, medications or specialty physician visits. As we try to understand this new diagnosis, we get a lot of information and advice that can become confusing and overwhelming. We ask ourselves lots of questions: ‘How do I tell the rest of the family about this? Will I be able to continue to work? Will I, or my loved one, become incapacitated? How does my health insurance work with all of this’?
The care management nurses at Network Health are available to join your journey through this complex maze. We have strong clinical and business backgrounds that allow us to interpret the information you are trying to process and guide you toward the next steps. We understand health, illness and the health care system and we work to overcome the challenges you face in getting the type of care you need and deserve.
Q: What do you enjoy most about your position?
RD: When I joined Network Health 12 years ago, health insurance was simply a card in my wallet. I had observed the fragile complexity of health during thirty years of hospital work, but my role was limited to recognizing illness, providing treatment and assisting with discharge. When my patients left the hospital I didn’t know what happened after discharge until I saw them at their next admission. As a Network Health case manager, I grew to understand that individuals with complicated illnesses can face social, physical, psychological and health system barriers that can block their road back to health. And I learned that case managers can recognize and work through these barriers because of our expertise, training and a genuine interest in your health.
I have had the privilege of leading the team of case managers here at Network for four years. I work diligently every day to be certain that they have the information, access, and support they need in order to be prepared to journey with our members. Their daily work can cover a lot of topics such as assisting with specialty appointments at a tertiary facility, explaining symptoms, defining when a call to the doctor may be needed, and how to get the correct equipment for their health care needs at home. They understand that along with these tangible needs may come an unspoken discomfort about the future and they are prepared to discuss tough topics that cover your grief, hope and wishes.
Q: How can a Network Health member contact your team?
RD: If you find yourself struggling to manage a chronic health condition, case management services are accessible through a phone call, our website or through your physician. We would be honored to walk with you on your health care journey.
We’re available Monday through Friday from 8 a.m. to 5 p.m. at 920-720-1600 or 800-236-0208. You can also use our website contact form.
It’s people like Rosemary that set Network Health apart from other insurance companies. Because our members are also our neighbors, we work hard to make sure they are getting the help they need. To learn more about our team, visit the Our Stories section of our blog.